Improving Connections provides an effective, holistic approach to resolve conflict and create mutually beneficial outcomes to help everyone involved move forward.
We provide a safe and respectful space
Where each party can put forward their needs and understand the needs of others either in face-to-face meetings or online.
A neutral and impartial mediator
To help promote respectful conversations, collaboration, resolution and overcoming of challenges to help you reach an agreement.
We deliver
- Resolution of the immediate conflict
- Improved relationship
- Skills that can be transferred to any situation
- Building sustainability to future outcomes
Our approach
There are key elements that we use to get good results. These include:
- Creating a safe environment where each party feels secure in working to resolve the issue.
- Focusing on needs, not just desires or demands.
- Helping the parties to work together by understanding each others’ perspectives.
- Having an effective and proven process that steps through a logical sequence towards the desired outcome.
The process
1. We listen to the reasons why you’ve come to mediate;
2. Understand and explore the issues;
3. Have some time separately to have a confidential discussion and a time to reflect;
4. Brainstorm and evaluate options;
5. Lastly, agreed options are written down and finalised.